RIGHT OF WITHDRAWAL
- Legal period of 14 days after receipt to withdraw.
- Return at your expense, in the original packaging and unopened.
- Refund within 14 days following the return.
RETURN CONDITIONS
- Period of 14 days after receipt to inform us of your intention to return
- Product unopened, in its original packaging
- Return to be made in the original box
PROCEDURE
- Inform our Customer Service of your desire to return
- Send the product to the address provided by Customer Service
- Refund is made after receipt and verification of the package
REFUND TIMEFRAMES
- Processing within 2 to 7 days after receipt of the returned package
- Confirmation by email once the refund is processed
IMPORTANT
- Products returned opened, incomplete, damaged or soiled will not be accepted or refunded
- These return conditions are applicable regardless of the country of delivery
The customer has a maximum of fourteen days from delivery to inform ABO FACTORY SAS of their desire to withdraw, without having to justify reasons. The customer then has another fourteen days to return the product, with the return costs being at their expense.
To exercise this right of withdrawal, the customer must notify ABO FACTORY SAS of their decision to withdraw by means of an unambiguous declaration or the withdrawal form made available upon simple request by email or by telephone to the company’s Customer Service. The customer can notify ABO FACTORY SAS of their decision to withdraw by email to the following address: support@abo-factory.com or by mail (contact details).
The customer is then refunded the full payment received by ABO FACTORY SAS within fourteen days from the date on which ABO FACTORY SAS is informed of the customer’s decision to exercise their right of withdrawal. ABO FACTORY SAS will defer the refund until ABO FACTORY SAS has received the product or until the customer has provided proof of shipment of the product, whichever comes first. The refund will be made using the same means of payment as for the purchase, or, with the customer’s agreement, by any other means without additional cost to them.
LEGAL GUARANTEES AND RETURN CONDITIONS
Abo Factory applies the provisions of the legal guarantee of product conformity to the contract under the conditions of Article L211-4 and following of the Consumer Code. In order to assert their rights under the legal guarantee of conformity or against hidden defects of the sold item, the customer must address their complaint to Abo Factory, 210 Chemin des Valladets, 13510 Eguilles.
The customer has a period of two (2) years from the delivery of the product to take action. The customer can choose between repair or replacement of the product, subject to the cost conditions provided for in Article L217-9 of the Consumer Code. The customer is exempt from providing proof of the existence of the product’s lack of conformity during the twenty-four (24) months following the delivery of the product.
Article L.217-4 of the Consumer Code: “The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was charged to the seller by the contract or was carried out under their responsibility.”
Article L. 217-5 of the Consumer Code: “The goods are in conformity with the contract: 1° If they are fit for the purpose usually expected of similar goods and, where applicable: – if they correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model. – if they present the qualities that a buyer can legitimately expect in regard to the public statements made by the seller, by the producer or by their representative, particularly in advertising or labeling.
2° Or if they present the characteristics defined by mutual agreement between the parties, or are suitable for any special use sought by the buyer, brought to the seller’s attention and which the latter has accepted.”
Article L217-9 of the Consumer Code: “In the event of lack of conformity, the buyer chooses between repair and replacement of the goods.” However, the seller may not proceed according to the buyer’s choice if this choice entails a cost that is manifestly disproportionate compared to the other option, taking into account the value of the goods or the importance of the defect. They are then required to proceed, unless impossible, according to the method not chosen by the buyer.
Article L. 217-12 of the Consumer Code: “The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. The customer may also decide to implement the guarantee against hidden defects within the meaning of Article 1641 and following of the Civil Code. In this case, the customer may choose between the resolution of the sale or a reduction in price in accordance with Article 1644 of the Civil Code.”
Article 1641 of the Civil Code: “The seller is bound by a warranty for hidden defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had they known of them.”
Article 1644 of the Civil Code: “the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price returned, as determined by experts.”
Article 1648 paragraph 1 of the Civil Code: “The action resulting from redhibitory defects must be brought by the buyer within a period of two years from the discovery of the defect.”