USE OF DATA
- Processing and tracking of your orders
- Customer service and technical support
- Communication about our products and services
- Improvement of our offer
USE OF COOKIES
We use cookies to:
- Remember your shopping cart
- Measure our site’s audience via our partner Google Analytics
- Understand your browsing behavior and improve your user experience
TYPES OF COOKIES
- Essential cookies for site functionality
- Analytical cookies (audience measurement with Google Analytics)
- Preference cookies
- Advertising cookies (including Google Ads)
COOKIE MANAGEMENT
You can configure your browser at any time to accept, refuse, or be alerted to the installation of cookies.
Abo Factory protects the personal data of its users in accordance with local regulations (GDPR in Europe, ACMA in Australia, DIA in New Zealand). We do not share this information with unauthorized third parties.
Privacy Policy
We care about the privacy and security of your personal information. We implement a security policy to ensure the confidentiality of your personal data, the details of which you can consult in this document. Please read it carefully to have a clear vision and complete understanding of how we process your personal data.
What personal information do we collect?
When you register or make a purchase on our pages, you may be required to enter your first and last name, your email address, your delivery address, your phone number, or other details that allow us to improve your experience visiting our site, and to ensure the smooth processing of your potential order.
When do we collect this information?
We collect this information when you register on our site or when you sign up for periodic promotional information emails (newsletter).
How do we use this information?
We may use your information (during registration, purchase, newsletter subscription, survey, marketing communication, site visit) in the following ways:
- To personalize your experience visiting our site and allow us to display content and/or products that interest you.
- To enable us to better respond to your requests to Customer Service.
- To offer you a contest or promotion that meets your needs.
- To efficiently process your orders.
- To periodically send you emails regarding your orders or your cart, or other products and services from our company ABO FACTORY.
- To effectively track correspondence we may have with you (by email, phone, or online discussion).
How do we protect your information?
Our site complies with all current security standards and is regularly audited for security breaches and other known and upcoming vulnerabilities, to ensure you have a secure visit and purchase. Your personal information is stored on our servers, accessible by a limited number of people whose area of expertise extends to the management and security of our servers, and who are contractually bound by a confidentiality clause. Sensitive information (payment data, including but not limited to, credit card data) is encrypted via Secure Socket Layer (SSL) technology and is not stored on our servers. We have indeed implemented a whole series of secure measures that maintain a very high level of confidentiality when a payment is made on our site. All transactions are operated by an external banking provider, and are neither stored nor operated on our servers.
Do we use Cookies?
Yes. Cookies are small files that a website or external provider stores on your storage space (hard drive or phone memory) through your internet browser. They allow the site to remember certain non-nominative information to improve your browsing experience. We use them to store your cart, your shipping information, understand your past activities on our site, and improve the service provided. They also allow us to measure traffic data and interactions on our site to continuously improve our services.
We use cookies to:
- Remember your cart.
- Understand and use your browsing preferences.
- Keep track of advertisements about us that you may have interacted with.
- Measure traffic data and interactions on our site to continuously improve our services.
We may also use trusted third-party services to track this information. Your browser may give you the choice to alert you when we place a cookie, or not allow us to place any cookies. This is done via your browser settings. Please refer to your browser’s help menu to find the appropriate options. If you choose not to accept cookies, some navigation functions may be disabled. This will not prevent you from placing an order on our site.
Your data and third-party companies
The information you provide us is intended for our company, the data controller, for the purpose of managing your order or request, and for prospecting. They may be communicated to our commercial and administrative partners, under the conditions described below, in order to provide you with our offers and proposals only. You are therefore likely to receive our commercial offers by any postal, electronic or telephone means, without having to request it; our offers are targeted and selected to meet your expectations and satisfy you. If you do not wish this, you simply need to contact our Customer Service at any time by phone, mail or email indicating your name, first name, address and customer ID so that we can make the necessary arrangements.
External links
We do not include or display any third-party services or products on our site.
We use Google Adwords services on our site. Google’s advertising services provide a positive browsing experience (Google Adwords links). Their advertising and privacy policy is freely available and can be found at the following address: https://support.google.com/adwordspolicy/answer/1316548?hl=en Google, as a third-party vendor, uses cookies to display its advertisements based on your browsing history across all websites.
We use the following Google services
- Remarketing with Google AdSense
- Demographic and interest center reports.
We, as well as third-party providers such as Google, use third-party cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers to compile data regarding user interactions with ad impressions and other ad service functions relating to our website.
Opt-out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative’s Opt Out page or by adding the Google Analytics Opt-out Browser add-on.
Protection of Personal Data Identity of the Data Controller
The data controller is the company ABO FACTORY, 210 chemin des valladets 13510 Eguilles in France.
Email: privacy@abo-factory.com
Data Protection Rights
You have the following rights regarding your Personal Information, which you can exercise by writing to us at the email address (privacy@abo-factory.com), or at the postal address (ABO FACTORY, Personal Data Service, 210 chemin des valladets 13510 Eguilles in France)
Right of Access and Communication of Data
You have the right to access the Personal Information concerning you. However, due to the obligation of security and confidentiality in the processing of personal data incumbent upon ABO FACTORY, you are informed that your request will be processed provided that you provide proof of your identity, notably by producing a scan of your valid ID (in case of request by electronic means) or a signed photocopy of your valid ID (in case of request sent in writing). ABO FACTORY informs you that it will be entitled, if necessary, to oppose manifestly abusive requests (by their number, repetitive or systematic nature). To help you in your approach, especially if you wish to exercise your right of access through a written request to the postal address mentioned in point 1, you will find by clicking on the following link a model letter prepared by the National Commission for Information Technology and Civil Liberties (the “CNIL”). https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces
Right to Rectification of Data
Under this right, legislation enables you to request the rectification, updating, blocking or deletion of data concerning you which may prove to be inaccurate, erroneous, incomplete or obsolete. Also, you can define general and specific guidelines regarding the fate of personal data after your death. Where applicable, the heirs of a deceased person may require that the death of their relative be taken into account and/or necessary updates be made. To help you in your approach, especially if you wish to exercise, for your own account or for the account of one of your deceased relatives, your right of rectification through a written request to the postal address mentioned in point 1, you will find by clicking on the following link a model letter prepared by the CNIL. https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees
Right to Object
The exercise of this right is only possible in one of the following two situations: When the exercise of this right is based on legitimate grounds; or when the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes. To help you in your approach, especially if you wish to exercise your right to object through a written request sent to the postal address indicated in point 1, you will find by clicking on the following link a model letter prepared by the CNIL. https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet
Response Timeframes
ABO FACTORY commits to responding to your request for access, rectification or objection or any other additional request for information within a reasonable timeframe that will not exceed 1 month from the receipt of your request.
Complaint to the Competent Authority
If you believe that ABO FACTORY does not comply with its obligations regarding your Personal Information, you can address a complaint or request to the competent authority. In France, the competent authority is the CNIL to which you can send a request electronically by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet.
Email and SMS Sending Policy
Our company does not practice spam and condemns it. To learn more about our customer communication practices, visit our dedicated information page.
Contact Us
If you have any questions regarding this document, you can contact us.