At ABO FACTORY, we strive to provide you with all the information you need for a confident shopping experience. This section answers frequently asked questions about our subscription, delivery, and return processes.
Understanding our subscription system
Our subscription solution has been designed to simplify your life:
Functioning
- Receive your products at regular intervals
- Automatically benefit from preferential rates
- Avoid any interruptions in your treatment
- No need to reorder every time
Benefits
- Significant savings compared to single purchase
- Considerable time saving
- Priority on promotional offers
- Total flexibility
Commitment
- No commitment period imposed
- Possibility to stop at any time
- Frequency modification possible on request
Before each renewal, you might receive a reminder email 7 days in advance informing you of the next payment and reminding you of the procedure to modify or cancel your subscription if you wish.
Simple and free procedure
Unsubscribing is simple, immediate and completely free:
How to unsubscribe
- By phone: check on contact page
- By email: support@abofactory.com
- Via your customer area on our website
An unsubscribe confirmation will be sent to you by email as soon as your request has been taken into account.
IMPORTANT: Be wary of paid third-party services offering to manage your unsubscription. Our process is completely free and requires no intermediaries.
Delivery terms
Delivery times
- Same-day order preparation for all orders placed before 9 a.m. (French time)
- Our logistics partners allow us to deliver to our customers within 2 to 4 days on average in France and throughout Europe.
- Delivery possible to the rest of the world in 10 to 20 days depending on the region.
- Some destinations are not served. If in doubt, contact Customer Service.
Order tracking
- Confirmation email, or SMS if applicable, when your order is shipped
- Tracking number provided by email and SMS. You are notified at each stage of delivery.
- Possibility to track your package in real time via the link provided during shipping.
Discretion
- Plain packaging without mention of contents
- Optimal protection of your privacy
Absence upon delivery
- Keep your package for 15 days at the nearest post office
- Collection upon presentation of your identity document and the parcel number
Return policy
You have the right to change your mind. Find the conditions for withdrawal and refunds on our dedicated page.
Email and SMS Policy
Our company does not engage in spamming and condemns it.
To learn more about our customer communication practices, visit our dedicated information page.
Need more information?
For any further questions regarding our products or services, please do not hesitate to:
- Consult our complete FAQ: www.abofaq.com
- Contact our Customer Service by visiting our contact page
- Write to us at support@abo-factory.com
Our team is available Monday to Friday, 9 a.m. to 5 p.m., to provide you with a personalized response.