As a company specializing in online subscription management for various products, we send notifications by email and SMS to our customers to inform them about their orders, subscription renewals, and exclusive offers. Our communications strictly comply with local regulations in force and always include an unsubscribe option.
Use Cases
When we collect your email address and/or phone number on our site, we may contact you in one of the following cases:
- Transactional: payment links on request, notifications or information regarding your order and delivery tracking.
- Marketing: Additional information regarding the product or service offered by our site.
- Marketing: Prospecting follow-ups, abandoned cart, promotional messages, related exclusively to the product or service of our site.
In accordance with best practices for sending advertising messages, we commit to:
- Not using misleading subjects or incorrect emails.
- Reasonably identifying the message as an advertising message.
- For Marketing SMS, not sending them outside legal hours (8am-8pm on weekdays).
- Responding quickly to unsubscribe requests.
- Allowing users to easily unsubscribe, in one click, from these messages, via a clearly identified link at the bottom of each email sent or at the end of Marketing SMS (by sending “STOP” to the indicated number).
Local Specifics
Non-exhaustive list and not representative of all countries where our company has customers.
Australia
✅ Abo Factory complies with ACMA regulations regarding electronic communications. All our SMS include an unsubscribe option and are sent only to customers who have given their consent. 📌 Official source: https://www.acma.gov.au/
New Zealand
✅ Abo Factory respects the regulations of the Department of Internal Affairs in New Zealand regarding SMS sending. Our communications are sent only to customers who have given their consent and always include a way to unsubscribe. 📌 Official source: https://www.dia.govt.nz/Spam